# Privacy Policy **Effective Date:** July 29, 2026 Welcome to **Urban Cleaning Services**. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, or cleaning services. ## 1. Information We Collect We may collect the following information: * Full Name * Mobile Number * Email Address * Home or Service Address * City and PIN Code * Service Preferences * Booking Details * Payment Information (processed securely through third-party payment providers) * Device Information (IP address, browser type, operating system, device ID) * Location Information (only if you grant permission) ## 2. How We Use Your Information Your information is used to: * Process and confirm bookings * Assign cleaning professionals * Contact you regarding appointments * Process payments and refunds * Improve our website and mobile application * Provide customer support * Send booking confirmations, reminders, and promotional offers (you may opt out anytime) * Prevent fraud and unauthorized activities * Comply with legal obligations ## 3. Information Sharing We do **not** sell or rent your personal information. We may share your information with: * Verified service partners assigned to your booking * Payment gateway providers * Cloud hosting and technology service providers * Government authorities when required by law All third parties are expected to protect your information and use it only for providing services on our behalf. ## 4. Payment Security Online payments are processed through secure third-party payment gateways. Urban Cleaning Services does not store your debit card, credit card, UPI PIN, or banking credentials on our servers. ## 5. Cookies and Analytics Our website may use cookies and similar technologies to: * Improve website performance * Remember user preferences * Analyze visitor traffic * Enhance user experience You can disable cookies through your browser settings, although some features may not function properly. ## 6. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, or loss. While we strive to protect your data, no method of transmission or storage is completely secure. ## 7. Data Retention We retain your personal information only as long as necessary to: * Provide requested services * Maintain booking records * Meet legal, accounting, and regulatory requirements * Resolve disputes and enforce our agreements ## 8. Your Rights Subject to applicable laws, you may: * Access your personal information * Request correction of inaccurate information * Request deletion of your account and personal data * Withdraw consent where applicable * Opt out of promotional communications To exercise these rights, please contact us using the details below. ## 9. Third-Party Links Our website or application may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information. ## 10. Children's Privacy Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. ## 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. ## 12. Contact Us If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website. **Urban Cleaning Services** Website: https://urban-cleaningservices.com/ By using our website, mobile application, or booking our services, you acknowledge that you have read and agree to this Privacy Policy.